Shipping Policy/Returns

PAYMENT AND SHIPPING INFORMATION

METHODS OF PAYMENT:

We accept Visa, MasterCard, Discover, and Paypal. We basically accept any kind of payment, except Cash. We can also accept cashier's checks and personal checks. In the event you use a personal check or cashier's check, please make payable to: Heavenly Oils

MAILING ADDRESS:

Heavenly Oils
C/O Karen Fletcher
135 Quary Lane
Winlock, WA 98596

All orders by check or money order will be processed upon receipt of payment. Personal checks must clear the bank before your order will be processed, this waiting period can be as much as 10 business days. Once your check has cleared you will be emailed with a confirmation that your order is on its way!

SHIPPING & DELIVERY:

Heavenlyoils.com will use its best efforts to ship products within 5 days of the receipt of a properly completed payment. However, please note some orders may take 2 weeks for delivery due to limitations of supply on hand. An example would be essential oils. We only keep a limited amount on hand at one time to be sure of the finest and freshest quality. Any delivery or shipment date provided by Heavenlyoils.com to you is our good-faith estimate.

Shipping usually takes 3-6 days before you will receive your order, PLUS any delays in products in our warehouse and however long it takes to process the order. Currently processing time is taking between 3-5 business days.

Heavenlyoils.com shall not be liable for any loss, damage, cost, or expense related to any delay in shipment or delivery.

Some of our items are shipped from our warehouse and some from our office location so you may receive your order in multiple shipments.


WE SHIP VIA USPS & UPS:

Tracking numbers will be provided once your order has shipped on either the UPS.com website or USPS.com website. Heavenlyoils.com uses USPS & UPS Ground for shipping within the United States and Canada. We've found that both USPS & UPS provide the best value and reliability for our customers.

CANADIAN SHIP TO ADDRESSES:

For all Canada shipments, any shipping charge will be charged at the time of order. Any duty fees and charges on the Canadian side are the customers responsibility separate of the cost of the the US postal service.

INTERNATIONAL SHIP TO ADDRESSES:

All duty fees and charges by the International regulations are the responsibility of the customer on their side.  We only charge and collect for the US postal service fees for our end.  We are not responsible for any duty fees on the International side of the shipments.

At the present time our system is set up to accept only orders from the following International locations:

Australia, Netherlands, UK., Canada, Ireland, Scotland

Please note: All international orders are sent as a non-refundable item. A tracking number is issued. Purchaser is responsible for all shipping and import fees on their side. 

All other locations will not be accepted unless prior arrangements made to pay via PayPal. Please email us at sales@heavenlyoils.com for instructions.

NO MINIMUM ORDER REQUIREMENT!

Heavenlyoils.com has no minimum order requirement for our products with the exception of conference size bottles.  There is a minimum of 4 bottles. If you need a special order or have questions, then don't forget to ask!  Please contact us direct for more info at Karen@heavenlyoils.com

SALES TAX:

8.9% sales tax will only be assessed for orders that are shipped to addresses within the State of Washington.

RUSH ORDERS

We are sorry we are not able to give one day delivery from our location.  We are located in a small community that does not offer this service.

RETURNS GUARANTEE:

We pride ourselves in carrying high quality items and we hope that you will be pleased with your order. Nevertheless, rest assured that you can return most anything as long as it is unused and in its original condition.

Should you receive items damaged in shipment please contact us at Karen@heavenlyoils.com to receive an authorization before returning. We will accept authorized returns within 30 days of your receipt of your order.

If you are not satisfied with your purchase. Once we receive your returned order, you will then be refunded the total cost minus shipping and handling charges.

ALL SECONDS/CLOSEOUT ITEMS ARE SOLD “AS IS”. THEY ARE NON-REFUNDABLE UNLESS DAMAGED IN SHIPPING.

If you are not satisfied with your purchase. Once we receive your returned order, you will then be refunded the total cost minus shipping and handling charges. A 10% Restocking fee will be added to all returns.

SEND RETURNS TO:
Heavenly Oils
C/O Karen Fletcher
135 Quary Lane
Winlock, Wa 98596